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5 ways to a happier life

There’s an informal French expression that very simply expresses our...

31st Mar 2023

Want to avoid negative reviews and increase your rating on Trip Advisor?

Offering great food and value for money is a given, but it’s not enough...

23rd Mar 2023

Embracing the Path of Happiness

In the words of renowned spiritual leader and philosopher, Gautama Buddha,...

17th Mar 2023

3 steps to empower your teams

An empowered team means happier customers and increased revenue. How? You...

13th Mar 2023

12 steps to outstanding customer service.png

The secret to outstanding customer service

It simply depends on the development and needs of your teams. I say...

8th Mar 2023

7 steps to learn from our mistakes

We learn from reading, doing courses or watching videos We also learn...

3rd Mar 2023

Let's debunk another myth about customers' complaints

“We rarely get complaints from our customers, so all is...

28th Feb 2023

Don't let fear get the better of you

We often don’t do things because of some kind of fear Fear of the...

17th Feb 2023

Let me debunk another myth about employees...

“Out of the blue, one of my best team members gave me her...

10th Feb 2023

Let me tell you why empowering your team beats controlling them

“Am I an empowering team leader?” Have you ever asked...

1st Feb 2023

How supportive of your teams are you?

When I ask a manager or a supervisor that question, I often get the same...

27th Jan 2023

Customers love complaining ...

Let me debunk one of the biggest myths about customer complaints. I...

18th Jan 2023

Have you set your goals for this year yet?

One year has gone, a new year starts … Will it be different or will...

11th Jan 2023

Be proud of what you've achieved this year

The end of the year is a good time to reflect about the past 12...

3rd Jan 2023

3 things I've learnt ...

I am not trying to be an older man dispensing his wisdom to the younger ones...

27th Dec 2022

Are you truly an empowering manager?

If we were asked that question …...

19th Dec 2022

Are you trying everything but still losing customers?

I’ve met many business owners and managers struggling with this...

9th Dec 2022

I’ve been dreaming of learning pottery for years…

I’ve had many interests and passions over the years Food & cooking...

30th Nov 2022

Let me tell you why after the rain comes sunshine …

Without training your teams You will struggle to please your customers...

21st Nov 2022

3 reasons we don’t empower our teams …

... and what to do about it. 1. We are...

14th Nov 2022

“I often struggle to communicate effectively with my team”

Here’s what I tell people who are anxious about communicating clearly...

4th Nov 2022

6 ways to reduce the number of bad reviews

Getting bad reviews affects your business. Of course, everyone gets bad...

27th Oct 2022

“I struggle with achieving all I need to do in my day”

Here’s what I say to people who worry they can’t cope with too...

19th Oct 2022

“I can’t get my teams to be motivated”...

I’ve heard this from team leaders and small business owners a few...

10th Oct 2022

The buck stops with the team leader …

At the end of the day, when mistakes are made, The manager or team...

3rd Oct 2022

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