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Blogs

Videos

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5 things I’ve learnt …

There’s no point going through life and not learning anything. Over...

26th Sep 2022

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How do you react to bad customer reviews?

I’ve seen and heard many reactions to bad reviews, You ignore...

15th Sep 2022

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Customer feedback is priceless

When I visit a restaurant, a café or stay at a hotel, I always give...

5th Sep 2022

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The most dangerous phrase in the language...

The most dangerous phrase in the language is “We’ve always done...

29th Aug 2022

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Procrastination: what to do to beat it!

“Procrastination is like a credit card: it’s a lot of fun until...

16th Aug 2022

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How to get on top of the heap?

Let’s agree that the 25 hour-day is never going to happen. Getting more...

8th Aug 2022

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What is success and how can you achieve it?

What is success? It’s a difficult question as there are probably as...

1st Aug 2022

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6 essential roles of leadership

Being a leader does not mean that you know everything nor that you do...

24th Jul 2022

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Why is embracing change important?

The storming of the Bastille on this day, 14th July 1789, the culmination of...

14th Jul 2022

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6 top qualities great leaders have in common

On this day July 12th 100BC, Julius Caesar was born. A controversial...

12th Jul 2022

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5 rules to turn negative into positive

Full disclosure … I am a pessimist. There, I said it. I have always...

8th Jul 2022

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The Eisenhower Principle

Time Management is about organising and prioritising tasks in the most...

27th Jun 2022

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What is Emotional Intelligence?

Also known as Emotional Quotient (EQ), it is the ability to understand, use,...

23rd Jun 2022

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Diversity and inclusion at work

Long ago, a least 20 years, a waitress in the restaurant I was head chef at,...

20th Jun 2022

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Your Business is Like the Theatre

Tonight, I went to Newcastle Theatre Royal to see a brilliant comedy...

15th Jun 2022

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The importance and benefits of learning

This day June 13th, William Butler Yeats was born. There is a quote often...

13th Jun 2022

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The role of leadership to foster creativity

This day 10th June 1926, Antoni Gaudí passed away. The Spanish...

10th Jun 2022

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The importance of following your own path

This day 3rd June 1924, one of the 20th century’s greatest writers,...

2nd Jun 2022

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Why do we need to promote well-being at work?

While doing some reading on mental health, I found out that Sigmund Freud was...

27th May 2022

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25 ways to keep your team engaged

Surely, we all agree on the importance of leadership in motivating our teams,...

25th May 2022

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Happy Employees Make Happy Customers

The first Academy Award Ceremony, better known as the Oscars was held this...

16th May 2022

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What are your fears as a leader?

Friday 13th … is this one of your fears? In...

11th May 2022

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We must dream big and achieve our life goals

“Every child has a dream, to pursue the dream is in every...

3rd May 2022

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The Milkman - no, not the 1950 comedy movie!

For most people, milk delivered to your door is a thing of the past, rather...

17th Apr 2022

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Learning is the only thing ...

On this day, April 15th 1452, the great Leonardo Da Vinci was born. He was of...

15th Apr 2022

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