6 ways to reduce the number of bad reviews

Getting bad reviews affects your business.

Of course, everyone gets bad reviews at some point.

The current economic situation is difficult for all businesses, and in particular for the hospitality industry.

So, it’s all the more important business owners and team leaders address these issues before more damage is done.

To avoid getting negative reviews in the first place, do this

• Hire the attitude, not just the skills
• Train your teams in customer service regularly
• Empower them
• Observe and assess them
• Review performances and retrain as needed
• Recognise and value them

Lots to do and it will take time and effort, but you’ll get there is you are committed and consistent.

If you struggle with this, drop me a line and I’ll give you some tips.