Course delivery: 90-minute virtual group sessions
ASCEND is a 12-week Hospitality Leadership Mastery Programme, which is designed to equip you with the essential skills and techniques you need to manage your team effectively.
You'll learn how to communicate more effectively, delegate tasks with confidence, empower your teams and resolve conflicts among other things. The programme will provide participants with the opportunity to apply what they learn in the sessions and develop their skills and knowledge in a practical way.
With interactive coaching sessions, group discussions, and practical exercises, you'll develop the tools you need to build team trust and cohesion, set goals, provide feedback, and coach your team members.
The programme includes fortnightly 1 on 1 virtual coaching sessions, which will provide additional support and guidance to participants to help them achieve their individual goals.
Why should you attend?
Are you struggling to manage your hospitality team effectively, resulting in low productivity and performance? Do you have difficulty delegating tasks or dealing with conflict? Are you looking for ways to motivate and coach your team members?
By improving your leadership skills, you can expect to see a range of benefits and positive outcomes for your business, such as
- Fewer customer complaints
- Fewer negative reviews
- More repeat business
- Increased revenue
- A more positive workplace culture
Who should attend?
The programme is aimed at small business owners and team leaders in the Hospitality Industry, newly appointed and seasoned professional alike, who are looking to enhance their leadership skills and learn essential practical techniques to help their team offer outstanding customer experiences.
What the programme covers
Week 1 Introduction to the ASCEND Programme & Challenges Faced
Week 2 Your Customers’ and Your Teams’ Expectations
Week 3 Effective Leadership
Week 4 Communication Skills
Week 5 Empathetic Leadership
Week 6 Performance Management
Week 7 Mid-point Review and Progress
Week 8 Team Engagement and Empowerment
Week 9 Delegation and Time Management
Week 10 Team Trust and Cohesion
Week 11 Creativity and Innovation
Week 12 Recap and Action Planning
Benefits to you
- Build confidence in supporting your teams to deliver outstanding customer service
- Retain your customers and decrease complaints and negative reviews
- Know how to empower your teams to keep them engaged and motivated
- Improve your skills in communicating effectively with your teams
- Being able to observe and assess behaviour consistently
- Learn how to coach poor service behaviours
- Know how to become a more empathetic leader to build trust with your teams
- Manage your time better to do the things bringing you closer to reaching your goals
