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1 Acknowledging your mistake
It shows you’re willing to take responsibility for it
It indicates you're using it as an opportunity to improve
2 Reflect on the mistake
Think about what went wrong
What could you have done differently?
3 Learn from the experience
Analyse the mistake
Try to understand the underlying causes
4 Take responsibility
Own up to your mistake
Commit to making things right
5 Make a plan
Mistakes point out the skills we need to improve on
Think about what steps you can take to prevent making the same mistake
6 Take action
Put your plan into action
Make sure to follow through on your commitments
7 Share the lessons you've learnt with others
So people can learn from your mistakes and you from theirs
Remember, taking action is the only way to turn your mistake into a learning opportunity