“If we are not customer-driven, our cars won’t be either”
- Donald Peterson, former CEO of Ford Motor Company
Course delivery: One day workshop | 2 half-day workshops | 4 x 90-minute in-house sessions in small groups
This workshop provides a safe space for participants to explore service, understand their customers’ needs, the key customers’ expectations
and what key service behaviours they need to demonstrate to meet and exceed these expectations.
This course can be delivered through a one day or 2 half-day workshops or 4 x 90-minute in-house sessions in small groups.
Now more than ever, customers’ top priority is the quality of the experience they have when they use our services or buy our products.
It is your role as front line teams to ensure that the customer journey is a positive one. This workshop gives you the tools and skills to help you achieve this.
This workshop is ideal for front lines teams and supervisors working in hospitality, who want to gain more confidence when interacting with customers
and improve on their interpersonal skills.
On this course front line teams and supervisors will explore and discuss the following:
Our customers’ expectations and how to meet them
Supporting and making a difference to our customers
Body language and positive attitude
Complaints and handling difficult situations
This course is often bought together with our Customer Experience Training for Hospitality – How to Support Your Team workshop, which explores the ways team leaders and managers can support their teams to achieve an excellent and consistent customer experience.