Why should you attend?
During the Covid-19 pandemic, all over the world, successful leaders had one quality in common: understanding and caring for their people. They showed kindness and compassion. They were empathetic. This course will help participants get an understanding of what empathy is and what it isn’t. It will show them the benefits of empathetic leadership, and equip them with the necessary skills, so that they can become more empathetic leaders, better leaders.
Who should attend?
Team leaders, and managers, who want to improve their leadership skills, focus on being a more empathetic leader, and get useful tips and practical ideas to assist them in reaching this goal.
Key areas to be covered in the course
On this course team leaders and managers will explore and discuss the following:
Session 1
- What is empathy?
- What does empathy mean in the workplace?
- The 3 different types of empathy (+ 2 extra)
- How does Empathetic Leadership differ from other styles?
- Why aren’t we more empathetic at work?
Session 2
- The 4 Temperament Personality Types
- Understanding your teams’ personality types.
- The 5-minute personality test.
- How can leaders create an empathetic culture in the workplace?
- 4 consequences of a lack of empathy to businesses
Session 3
- Why empathy matters - The benefits of being an empathetic leader
- Things to say or do to demonstrate empathy
- Dos and don’ts for having an empathetic conversation
- Are you an empathetic leader?
- 5 qualities which defines an empathetic leader
- 8 ways to be more empathetic at work
Benefits to you
- Understanding what empathy is and the benefits to yourself, your teams and the business
- Developing your soft skills further, and focusing on empathy
- Learning practical ways to become a more empathetic leader
- Building confidence in knowing and understanding your teams’ personalities
- Learning how to create an empathetic culture in your workplace
- Knowing the things to say and do to be a more empathetic leader
