Courses

ASCEND - Hospitality Leadership Mastery Programme

12 x 90-minute virtual group sessions

ASCEND is a 12-week Hospitality Leadership Mastery Programme, designed to equip you with the essential skills and techniques you need to manage your team effectively.

The programme includes fortnightly 1 on 1 virtual coaching sessions, which will provide additional support and guidance to participants to help them achieve their individual goals.

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Customer Experience Training for Hospitality Teams

One day workshop   |     2  half days     |     4 x 90-minutes in-house sessions

This workshop provides a safe space for participants to explore service, understand their customers’ needs, the key customers’ expectations 
and what key service behaviours they need to demonstrate to meet and exceed these expectations.

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Customer Experience Training for Hospitality Managers - How to Support Your Team

One day workshop     |     2 half days     |     4 x 75-minute virtual sessions

This workshop focuses on what your responsibilities, as a team leader or manager are in supporting your teams, in order to provide 
and sustain an excellent positive customer journey. We will look at the ways you can do this successfully.

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Time Management for Hospitality Managers

One day workshop   |     2  half days     |      3 x 75-minute virtual sessions

This workshop focuses on how team leaders and managers can spend more time on the important things and less on the little hassles, allowing them to reach both their work and personal goals.
The workshop will demonstrate that by making a few strategic changes to their daily planner and their mindset, leaders and managers can achieve this.
 

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How to Be an Empathetic Leader?

3 x 75-minute virtual sessions

This series of three virtual sessions focuses on the importance of being an empathetic leader and how it benefits both the employees and the business. 
Great leadership requires all kinds of skills to create a company culture encouraging engagement and performance, but also ensuring the well-being of the employees. Empathy should be at the top of leaders’ set of skills.

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Effective Communication for Team Leaders

Half-day face-to-face workshop     |     2 x 75-minute virtual sessions

Effective communication is the building block of successful organisations. It is an essential skill for team leaders, for decision making, managing their teams, bringing teams together, promoting motivation and productivity, and ensuring a positive atmosphere in the workplace. 

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Assessing Your Teams & Corrective Coaching

Half-day face-to-face workshop     |     2 x 75-minute virtual sessions

Managing performance is a key skill for team leaders and supervisors. When done correctly it can improve team’s motivation and engagement, 
reduce sickness absence and increase team productivity. 

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Customer Journey Mapping

2 x 75-minute virtual sessions

This virtual course explores the importance of customer journey mapping and explains the different steps to build your own customer journey map, highlighting necessary improvement, giving you the tools to train your teams in specific areas, and improving your overall customers’ experience.

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