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Let me debunk one of the biggest myths about customer complaints.
I sometimes hear the excuse from some businesses that customers complain because either,
Here’s the problem…
That’s a complete misconception.
There may be many reasons why customers complain,
But the top three are
Here’s the reality…
The vast majority of people don’t complain about a bad experience
They leave and never come back.
So, it really makes sense to take customers who complain seriously.
Keep this in mind, complaints…
So, take the opportunity of a complaint to improve your service offer
And turn an unhappy customer into a loyal regular one.