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The importance of goal setting

April 12th 1945, 32nd US President Franklin Delano Roosevelt dies....

11th Apr 2022

Are you as forgiving as Richard the Lionheart?

823 years ago, today April 6th, Richard the Lionheart dies, having forgiven...

6th Apr 2022

Why we should look at our mistakes as positives

Today April 7th, William Wordsworth, English poet, was born, back in 1770. I...

3rd Apr 2022

Customer Service Training Matters

It doesn't take much to make my day. I just stopped at Costa for a strong...

25th Mar 2022

The Important Vs The Urgent

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10th Mar 2022

What is the cost of bad customer service and lack of training?

A recent customer service and experience research found...

24th Feb 2022

Is expecting good old fashion customer service a generation thing?

I was in the town centre this morning, when I got caught short and needed a...

7th Feb 2022

6 Ways to lose customers

In my many years in the hospitality industry, be it in restaurants, hotels,...

27th Jan 2022

New Year’s Resolutions or life changing goals?

With 2022 well under way, many will have already made New Year’s...

10th Jan 2022

Why does finding your purpose at work matter?

'What is your purpose’ is in my view a question we don’t get...

23rd Dec 2021

A complaint is a gift

The reaction to this statement during our Customer Experience Training...

22nd Oct 2021

The importance of being great at communicating with your teams

I was reading a few articles on effective communication a while back, and I...

8th Oct 2021

The three wise monkeys

You have probably all heard about the three wise monkeys, a Japanese...

25th Sep 2021

Our 12 ways to empower your teams

“I hate the word empowerment.” These words headed an article I...

11th Sep 2021

Customer service or customer experience?

When did you last personally have a great customer experience? And as...

27th Aug 2021

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