You’ve seen the signs…
They lack energy
There’s no enthusiasm
They’re not smiling
They’re late
They call in sick often
Staff turnover is high
Customers’ complaints are up
Customers’ reviews are poor…
But what’s the matter, you may ask...
Chances are, they don’t feel empowered
Perhaps the work culture is the cause
Employees don’t feel…
listened to
valued
trained or coached
praised or recognised
trusted or supported…
Are you truly empowering your teams?
Look at these three statements,
- I feel confident to allow my team to make decisions on their own to ensure customer satisfaction
- I don’t blame team members if they make ‘wrong’ decisions
- I coach my team on the decisions they have taken
Can you honestly answer ‘yes’ to each of them?
If you can’t, then it’s time you started to truly empower your teams
It can be hard to start with, but with persistence, in time you’ll get there.
The benefits will be amazing, for your teams, your customers, yourself and the business.
Struggling and want more tips on how to be a more empowering team leader?
Drop me a line to know more, or book a FREE discovery call on my Calendly
