Valentines Learning
 
 
 
 
 
 
 
 
 

Assessing Your Teams & Corrective Coaching

 

“Mistakes should be examined, learned from, and discarded; not dwelled upon and stored.”
- Tim Fargo, author and keynote speaker

 

Course delivery: Half-day face-to-face workshop     |     2 x 75-minute virtual courses

The first session looks at the ways you can observe and assess your team competently, and how to set specific criteria.                                                                                       The second session focuses on the skills needed in order to provide effective corrective coaching, and the benefits of positive feedback to teams using praise and recognition. 

This course can be delivered through a half-day face-to-face workshop or 2 x 75-minute virtual sessions.

Why should you attend?

Managing performance is a key skill for team leaders and supervisors. When done correctly it can improve team’s motivation and engagement, 
reduce sickness absence and increase team productivity.


Who should attend?

This course is ideal for team leaders and supervisors looking to improve team performance. 

 

Key areas to be covered in the course

On this course team leaders, managers and supervisors will explore and discuss the following:

Session 1

  • The relevance of the 3 Wise Monkeys’ story to their role
  • The challenges to observing and assessing their teams
  • How to observe their teams effectively and in a fair manner
  • How to set specific criteria in order to observe and assess
  • How to translate the Value Proposition into concrete service behaviours

Session 2

  • The importance of coaching their teams
  • What corrective coaching is, and what it is not
  • 7 benefits of corrective coaching to the employee, and 7 to the manager and organisation
  • Skills for coaching their team and giving them useful corrective feedback
  • The value and benefits of employees’ praise and recognition

 

Benefits to you

  • Gain confidence in observing and assessing your team in a fair manner
  • Improve your skills in providing essential corrective feedback to your teams so they become more engaged
  • Know how and when to recognise your teams to build motivation

This course is often bought together with the Effective Communication for Team Leaders in Hospitality course 

Please contact us today for our range of competitive prices, packages and course details, and to discuss your team's training needs! 

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