Blog & Videos

Blogs

Videos

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The Power of Staff Interaction in Customer Satisfaction

In the world of customer satisfaction, staff interaction stands as a pivotal...

16th May 2024

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The Crucial Role of Customer Service in Shaping the Overall Experience

In a competitive business world, customer service has emerged as a critical...

26th Apr 2024

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Mastering Expectation Management

In hospitality management, navigating expectations is essential for...

19th Apr 2024

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A Key Strategy to Prevent Burnout in Hospitality Management

In the fast-paced world of hospitality management, the pressure to deliver...

29th Mar 2024

Are You Struggling with Employee Well-being Investment

In the dynamic landscape of corporate priorities, the significance of...

30th Jan 2024

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Turning Demotivation into Team Enthusiasm

Transforming demotivated individuals into an enthusiastic and cohesive team...

25th Jan 2024

The Crucial Role of Frontline Teams in Excellence

In the ever-evolving environment of hospitality, the pursuit of innovation is...

22nd Jan 2024

The Transformative Power of Positive Communication

In our dynamic world of hospitality, effective leadership is a multifaceted...

19th Jan 2024

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Beyond a Meal, Creating Memorable Experiences

Picture this: You enter a restaurant, and from the very first step, warm...

8th Dec 2023

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How to avoid booking pitfalls…

In the hospitality industry, phone calls and email reservations are common...

28th Nov 2023

Monitoring & Evaluating Performance for Excellence

In today's fast-paced business environment, delivering exceptional customer...

24th Nov 2023

A Strategic Imperative for Success - Empowerment

In the hospitality industry, where exceptional service is the hallmark of...

22nd Nov 2023

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A Guide to Exceptional Guest Experiences

In the ever-evolving landscape of the hospitality industry, where exceptional...

20th Nov 2023

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When Nothing Goes Right, Go Left

Embracing a New Direction… Life is a tapestry of unpredictable...

16th Nov 2023

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The Power of Positive Communication in Hospitality

In the dynamic and fast-paced world of hospitality, leadership extends far...

14th Nov 2023

The Art of Motivation and Reward

In the ever-evolving landscape of business and leadership, one thing remains...

10th Nov 2023

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Leveraging Your Frontline Teams for Success

In the ever-evolving landscape of the hospitality industry, staying...

9th Nov 2023

Elevating Hospitality Leadership through MBO

In the ever-evolving landscape of the hospitality industry, one thing remains...

6th Nov 2023

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Time Well-Managed: The Art of Living Well

In the relentless march of life, time is our most precious resource. How we...

3rd Nov 2023

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Unveiling Effective Communication in Hospitality

In the dynamic and customer-centric world of hospitality, effective...

30th Oct 2023

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Customer Service Excellence: The Ongoing Journey

In today's ever-evolving business landscape, customer service excellence isn't...

27th Oct 2023

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The Transformative Power of Empowering Guests

This may sound strange to some of you, but empowering your guests is crucial...

25th Oct 2023

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Unleashing the Potential of Your Team…

…Empower your front-line heroes! In the world of business, customer...

23rd Oct 2023

The Dual Impact of Training

Nurturing Excellence in Hospitality: In the fast-paced and...

20th Oct 2023

Addressing the Hospitality Staffing Conundrum

It is a crucial imperative for the hospitality industry....

17th Oct 2023

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Assessing your teams & corrective coaching

Managing performance is a key skill for team leaders and supervisors. It...

21st Sep 2022

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What are interpersonal skills? Part 2

Continuing my look at some interpersonal skills; the last 4 from my list....

14th Sep 2022

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What are interpersonal skills? Part 1

Whatever you call them, soft skills, essential skills or people skills, this...

7th Sep 2022

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Customer Experience Training for Hospitality Teams

More than ever, customers’ top priority is the quality of the...

30th Aug 2022

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What is EQ and how can you improve it?

Our EQ or Emotional Intelligence is as important as our IQ. This set of...

22nd Aug 2022

Showreel - training session, presentation and workshops

Didier in action

15th Aug 2022

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Why is having a positive attitude good for you?

Having a positive attitude at work and in our private lives improves our...

10th Aug 2022

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The Great Resignation

How does the Great Resignation affect businesses and what can they do try and...

24th Jul 2022

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Delegation: the What, the How & the Why

What delegation is, how you do it effectively and the benefits of delegating...

21st Jun 2022

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Are Your Teams Happy?

Have you ever taken a moment to think about your teams, and whether they are...

7th Jun 2022

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Does Leadership Training Work?

Some people are wondering whether enrolling in a leadership training course...

20th May 2022

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What are the benefits of training your teams?

Training your teams is not a one off thing you do, a box ticking exercise. It...

2nd May 2022

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How to Delight Your Customers

I recently talked about the Top 10 Customer Service basics businesses must...

25th Apr 2022

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The Top 10 Customer Service Basics

Every business should aim to exceed their customers’ expectations. But...

15th Apr 2022

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Time Management Workshop

Are you struggling to achieve anything in your day and often wish there were...

1st Apr 2022

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How to Be an Empathetic Leader?

Now more than ever, empathy is one of the most essential soft skills a team...

19th Mar 2022

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Why it makes sense to empower your teams

A short Zoom session on why empowering your teams makes business sense...

10th Mar 2022

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Are you an empowering manager?

A short test with 7 questions you need to ask yourself to see whether you are...

24th Feb 2022

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Customer Experience Training for Hospitality - How to Support Your Team

Discover our one-day training course for managers and team leaders in...

24th Feb 2022

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Corrective coaching

can improve performance and relationships at work. It can enable positive...

30th Jan 2022

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7 tips to be an organised hospitality manager

As you are juggling your administrative tasks and your duties on the floor...

15th Jan 2022

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What is your leadership style?

Are you more people-orientated, believing in the importance of a work...

6th Jan 2022

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Do our teams have expectations of their managers?

In the same way your customers have expectations of your business, teams...

30th Dec 2021

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5 Ways to lose customers

Do you know what the biggest reason businesses lose customers is? I’ll...

16th Dec 2021

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